How to Redeem Your Rewards Points
Finding the new rewards system a tad confusing? Don't worry, we've got your back. Here's a step-by-step guide on how to redeem your shiny new rewards points on our website towards your next purchase.
Please note, the rewards exchange rate changed on 1st February 2025.
1. Find the rewards tab
Rewards cannot be accessed through your account page. To find this page, just make sure you're on our website (any page will do!) and just make sure you're scrolled to the very top of the page, and a rewards icon will show at the bottom left of the webpage for you to click. You must be signed in to the website to see this tab.
2. See your options.
Click on the option that says "Redeem Points". Then, click through for the option to redeem however many you have. 500 points = £1 to spend!
3. Choose your amount.
Once you've clicked through, a slider will appear for you to choose how much you'd like to redeem. Slide this until you find the value you like, or up to the max amount of £50. If you have trouble with this slider system, we'd advise trying a different browser to see if this helps.
4. Redeem to receive your code!
Once you've chosen your amount, click redeem and hang tight for a moment. The website will take a second as it is generating your unique rewards code! The code will show up in your browser for you to copy or add to your basket, but if you click out, don't worry.
You will also receive an email letting you know that you've redeemed your points which will also include your code. Make sure to check your junk folder in case you can't find it!
Or, click the rewards icon again and scroll down to "My Rewards" to find previously redeemed codes to copy into your basket.
5. Using your code.
This code should just be used like a normal discount code. Add it to your basket at the checkout stage to take the redeemed amount off your order!
It's as easy as that!
Please also note that you cannot use your rewards points plus a discount code in the same transaction as our rewards are redeemed via a code and more than one code can't be used at once.
If you'd like to check your points history, you have full access to this in your account too. Go to Account -> Rewards and scroll down. Here you will have your total rewards balance as well as the transaction history for when and how you earned points and when you've redeemed them.
If you scroll down a little further, you will also find the referral link that you can share to get your friends £15 off their first order within 28 days provided it's £75+, and when they've used this, you get £5 worth of points added to your account too! Neat, huh?
If, however, you run into any technical difficulties with your account or your rewards, drop our team an email at info@essentialphoto.co.uk and they'll be able to look into your issue with you.
Please note, all Reward Points are valid for a period of 6 months. Once this time period has ended, the points will automatically be removed from your account and will no longer be valid on EssentialPhoto.co.uk. Rewards codes also have a 6-month validity once redeemed.
Rewards points can only be claimed on orders over the value of £75. A maximum of £50 worth of points can be redeemed at any one time.
